{"id":15819,"date":"2022-11-15T02:05:00","date_gmt":"2022-11-15T02:05:00","guid":{"rendered":"https:\/\/devweb.jaklingko.co.id\/?p=15819"},"modified":"2026-01-19T09:37:50","modified_gmt":"2026-01-19T02:37:50","slug":"jaklingko-kendala-transaksi-pada-transportasi-umum-makin-teratasi-2","status":"publish","type":"post","link":"https:\/\/devweb.jaklingko.co.id\/en\/jaklingko-kendala-transaksi-pada-transportasi-umum-makin-teratasi-2\/","title":{"rendered":"JakLingko: Obstacles in public transportation transactions are increasingly being resolved"},"content":{"rendered":"
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JakLingko: Obstacles in public transportation transactions are increasingly being resolved<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n\t\t\t<\/path><\/svg><\/span> 15 November, 2022<\/a> <\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Jakarta (ANTARA) \u2013 Payment system integration company PT JakLingko Indonesia stated that constraints causing double transactions or balances being deducted twice on public transportation in Jakarta have been increasingly resolved since the implementation of integrated fares a month ago.<\/p>

\u201cPT JakLingko Indonesia reports that the constraints that occurred at the beginning of the implementation have been increasingly resolved, including \u2018double deduct\u2019 during \u2018tap in\u2019 and \u2018tap out\u2019,\u201d said the President Director of PT JakLingko Indonesia, Muhamad Kamaluddin, in a statement in Jakarta, Tuesday.<\/p>

Transaction constraints have tended to be resolved since the implementation of integrated fares on banking electronic money cards and the implementation of the \u201cone man one card\u201d rule as well as the obligation to \u2018tap in\u2019 and \u2018tap out\u2019 for all passengers using TransJakarta, MRT, and LRT Jakarta.<\/p>

In line with the technical and system improvements carried out by JakLingko in the field, Kamal said, from October 4 (the start of implementation) until today, out of a total of 1,338 complaints from TransJakarta service users reported to JakLingko Customer Care and identified in the transaction database at JakLingko Indonesia, a total of 3,464 transactions have been refunded.<\/p>

\u201cThat amount is worth a total of Rp11,640,000 for those users. The number of refunds is greater than the complaints,\u201d said Kamaluddin.<\/p>

However, there are several users who experienced more than one instance of \u201cdouble deduct\u201d on TransJakarta.<\/p>

He mentioned that every day, reports related to double transactions recorded at JakLingko Customer Care are decreasing. Namely, fewer than 20 reports per day, and the majority of incoming reports are from customers following up on the refund process for their previous reports.<\/p>

\u201cWe ask customers to be patient because all refund requests that are successfully verified will be processed for return according to the queue,\u201d said Kamal.<\/p>

PT JakLingko Indonesia will continue to perfect the integration of diverse systems and also continue to coordinate with TransJakarta.<\/p>

Currently, the JakLingko integration system processes an average of 362,551 daily from three operators (TransJakarta, MRT Jakarta, and LRT Jakarta). These double transaction incidents have never occurred at the MRT Jakarta and LRT Jakarta operators.<\/p>

\u201cFurthermore, if there are still customers who experience a \u2018double deduct\u2019 incident, please immediately report it to JakLingko Customer Care at the number 0812-6000-1440,\u201d he said.<\/p>

If the incident is verified to have occurred, then the customer is entitled to a refund for the transaction through three choice of return methods. Namely through the JakLingko application, bank transfer, or electronic wallet transfer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

JakLingko: Kendala transaksi pada transportasi umum makin teratasi 15 November, 2022 Jakarta\u00a0(ANTARA) – Perusahaan integrasi sistem pembayaran, PT JakLingko Indonesia menyatakan, kendala yang menyebabkan transaksi dobel atau saldo terpotong dua kali pada transportasi umum di Jakarta makin teratasi sejak pemberlakuan tarif integrasi sebulan lalu. “PT JakLingko Indonesia melaporkan bahwa kendala-kendala yang terjadi pada awal implementasi…<\/p>","protected":false},"author":6,"featured_media":15524,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15819","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita"],"_links":{"self":[{"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/posts\/15819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/comments?post=15819"}],"version-history":[{"count":7,"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/posts\/15819\/revisions"}],"predecessor-version":[{"id":17209,"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/posts\/15819\/revisions\/17209"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/media\/15524"}],"wp:attachment":[{"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/media?parent=15819"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/categories?post=15819"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devweb.jaklingko.co.id\/en\/wp-json\/wp\/v2\/tags?post=15819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}