JakLingko: Obstacles in public transportation transactions are increasingly being resolved
Jakarta (ANTARA) – Payment system integration company PT JakLingko Indonesia stated that constraints causing double transactions or balances being deducted twice on public transportation in Jakarta have been increasingly resolved since the implementation of integrated fares a month ago.
“PT JakLingko Indonesia reports that the constraints that occurred at the beginning of the implementation have been increasingly resolved, including ‘double deduct’ during ‘tap in’ and ‘tap out’,” said the President Director of PT JakLingko Indonesia, Muhamad Kamaluddin, in a statement in Jakarta, Tuesday.
Transaction constraints have tended to be resolved since the implementation of integrated fares on banking electronic money cards and the implementation of the “one man one card” rule as well as the obligation to ‘tap in’ and ‘tap out’ for all passengers using TransJakarta, MRT, and LRT Jakarta.
In line with the technical and system improvements carried out by JakLingko in the field, Kamal said, from October 4 (the start of implementation) until today, out of a total of 1,338 complaints from TransJakarta service users reported to JakLingko Customer Care and identified in the transaction database at JakLingko Indonesia, a total of 3,464 transactions have been refunded.
“That amount is worth a total of Rp11,640,000 for those users. The number of refunds is greater than the complaints,” said Kamaluddin.
However, there are several users who experienced more than one instance of “double deduct” on TransJakarta.
He mentioned that every day, reports related to double transactions recorded at JakLingko Customer Care are decreasing. Namely, fewer than 20 reports per day, and the majority of incoming reports are from customers following up on the refund process for their previous reports.
“We ask customers to be patient because all refund requests that are successfully verified will be processed for return according to the queue,” said Kamal.
PT JakLingko Indonesia will continue to perfect the integration of diverse systems and also continue to coordinate with TransJakarta.
Currently, the JakLingko integration system processes an average of 362,551 daily from three operators (TransJakarta, MRT Jakarta, and LRT Jakarta). These double transaction incidents have never occurred at the MRT Jakarta and LRT Jakarta operators.
“Furthermore, if there are still customers who experience a ‘double deduct’ incident, please immediately report it to JakLingko Customer Care at the number 0812-6000-1440,” he said.
If the incident is verified to have occurred, then the customer is entitled to a refund for the transaction through three choice of return methods. Namely through the JakLingko application, bank transfer, or electronic wallet transfer.